Whether leading product & process innovation in large company divisions or lean start-up businesses -- I love helping teams build great products that users love.
I thrive in environments with ambiguity and change, where I can use my creativity, strategic thinking and passion to get everyone – customer service, marketing, engineering, product design, sales, finance, customers and all stakeholders - involved, aligned and committed to a differentiated product strategy.
As CEO at XLerant:
Received top scores in customer satisfaction and ease of use by customer vote in a field of over 15 larger and well-funded competitors.
Expanded target market and achieved 107% growth in Customer Base; 20% growth in Revenue CAGR.
Reduced length of sales cycle by 36%; increased close rate by 150%.
Restructured and downsized to a cash flow positive position, and remained profitable for exit, without any additional funding.
Led XLerant to a successful exit and acquisition by a global public company.
As an independent consultant:
Coached a successful start-up internal and extended team to handle all aspects of an Enterprise-wide Employee Innovation Program for Pitney Bowes
Formulated and proved a workable plan for changes to Verizon’s end-to-end contract management system and processes.
Developed a cross-function, cross-system Export Compliance Analysis and Phased Roll-out Plan to add compliance check points and reduce risk for Verizon Business.